Position: Program Manager

Starting date: as soon as possible

Location: Ottawa

Employment time: Indefinite, full-time

Work hours: 37.5 hours a week 

About Samaritan House Ottawa (SHO) 

Samaritan House Ottawa (SHO) is a compassionate, faith-based non-profit organization that operates one-stop service centers to support refugee claimants who have just arrived in Canada. We provide shelter, food, and settlement support in a safe, family-oriented environment, ensuring that every newcomer experiences dignity, care, and a strong foundation for successful integration into Canadian society. Supported by the City of Ottawa, we are in the process of expanding our team to meet our growing program needs.

Position Summary

The Program Manager plays a key leadership role in ensuring the smooth operation of SHO’s programs. Reporting to the Executive Director (ED), the Program Manager oversees program planning and implementation, client intake procedures, operations and administration, and overall service delivery. This role is instrumental in upholding SHO’s culture of compassion, dignity, empowerment, and inclusion while fostering a supportive environment for both residents and staff. 

In addition to program oversight, the Program Manager serves as a House Manager at one of SHO’s locations, ensuring a safe and supportive environment for clients, staff, and volunteers. 

Key Responsibilities 

• Oversee program design, execution, and evaluation, ensuring alignment with SHO’s mission and objectives.
• Monitor program performance, track key metrics, and provide regular reports to leadership.
• Implement policies and procedures that enhance service quality, efficiency, and impact.
• Ensure program operations comply with municipal, provincial, and federal regulations.
• Oversee the intake process, including documentation, room assignments, orientation, and exit procedures.
• Foster a welcoming and inclusive environment where residents receive compassionate, client-centered support and are empowered to succeed as new immigrants.
• Develop and implement strategies to address residents’ evolving needs, ensuring access to essential services.
• Oversee inventory and stores management, ensuring efficient tracking, timely replenishment, and cost-effective procurement.
• Optimize workflows and procedures to enhance productivity and service delivery.
• Ensure facilities remain safe, clean, and well-maintained for residents and staff.
• Lead and motivate the program team, fostering a culture of teamwork, accountability, dignity and collaboration.
• Promote staff well-being, professional growth, and continuous learning.
• Proactively identify and resolve conflicts among residents, staff, and volunteers, ensuring a positive and supportive environment.
• Oversee the program budget, ensuring efficient resource allocation and financial sustainability.
• Build and maintain relationships with city officials, community partners, and stakeholders to strengthen program impact.
• Represent SHO in community meetings, advocacy efforts, and partnership initiatives.

Qualifications & Skills 

• 4+ years of experience in program development, implementation, and evaluation.
• Post secondary degree in Social Sciences and related disciplines – graduate degree preferred.
• Sound knowledge and commitment to intersectional vulnerability and trauma informed client centered approaches
• Strong leadership and team management abilities, with a commitment to fostering a culture of dignity and collaboration.
• Demonstrated knowledge of intake procedures and client services in a social service setting.
• Expertise in inventory and stores management.
• Excellent conflict resolution, crisis management, and problem-solving skills.
• Strong communication and stakeholder engagement abilities.
• Knowledge of municipal, provincial, and federal regulations related to housing programs is an asset.
• Lived experience as a refugee claimant is considered a strong asset.
• Police records Vulnerability sector check is required
• Bilingual – French and English preferred

Perks & Benefits 

At Samaritan House Ottawa, we recognize the skills, dedication and passion our team brings to this important work. We offer a supportive and rewarding opportunity with the following benefits: 

• Competitive Compensation – A salary aligned with experience and industry standards.
• Comprehensive Health Benefits – Coverage for medical, dental, and vision care 
• Paid Time Off – Vacation days, personal leave, sick days, and statutory holidays.
• Career Growth – A commitment to mentorship, career advancement, and leadership development.
• Flexible Work Environment – A balance of in-office and remote work responsibilities.
• Meaningful Work – The opportunity to make a lasting impact in the lives of newcomers and refugee claimants.
• Supportive & Inclusive Team Culture – we foster a healthy, positive, and productive work environment where colleagues collaborate with professionalism, mutual respect, compassion, and dignity, united by a shared purpose and a strong sense of community

Application Process

Are you interested? We’d love to hear from you. Please submit your resume and a cover letter combined into one file, outlining suitability for the position. Applications can be sent via email to hr@samaritanhouseottawa.ca with your last-name and position title in the subject line. We review applications on a rolling basis until the position is filled. We thank all candidates for their interest; however, only those selected for an interview will be contacted. Samaritan House Ottawa is an equal opportunity employer. If you need accommodations at any part of the application process, please e-mail us at hr@samaritanhouseottawa.ca.